END Button missing after a Consult call. Scenario where the End button is not shown:
Agent A is logged into Finesse Desktop. Agent B is logged into Finesse Desktop.
User A is an external PSTN.
User A calls Agent A. Call gets connected.
Agent A makes a Consult call to Agent B. Call gets connected in between Agent A - Agent B(Putting User A on HOLD)
Agent A presses TRANSFER button. Agent A disconnected himself from the call and moved to READY State. Call gets connected in between User A and Agent B.
ISSUE: "Call duration timer" disappeared from Agent B Screen along with the END Button(Used to disconnect the Call)
Please Assist.
