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is there any work around for that bug antivirus unscannable '0x' body.scan CSCup86350

engahmedsaied
Level 1
Level 1

is there any work around for that bug 

antivirus unscannable '0x' body.scan
CSCup86350
thanks
3 Replies 3

Andres Vega
Cisco Employee
Cisco Employee

Can you confirm what AsyncOS version are you running?

Model: C390
Operating System: 10.0.1-087
Build Date: 07 Jan 2017 00:00 (GMT +02:00)

karajulu1
Level 1
Level 1

Hi,

Even we have encountered this error message in our ESA.

I'm running ESA C390 version 11.0.1-027.

Also when i try to scan the file manually from ESA, i get the same error message ( the email was quarantined because of encrypted condition )

 

Result :

Anti-Virus scan result was:
McAfee: Clean
Sophos: Unscannable '0x' body.scan

 

Any suggestion around this.

 

Thanks,