Stuck on a login loop

[andreluizsa2022]

Hi, Whenever I try to login on another cisco account that I have I get stuck on a loop right after I enter my email credentials. I don't even get to insert my password. The message "federeted identity.cisco.com" appears on my screen.

I use single sign-on method to login.

How can I solve it?

Thanks!

[helpcenterus]

Hello @andreluizsa2022,

To address this, try clearing your browser's cache and cookies, as cached data might be causing conflicts in the login process. Additionally, ensure that your browser is up-to-date and supports Cisco's single sign-on method. If the problem persists, consider trying a different browser or disabling any browser extensions that could interfere with the authentication process.

Best regards.