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carolmor
Cisco Employee

Proximity for iOS works and for MAC fails with SX10

hello, 

my proximity on SX10 with external speakers works fine with iOS (I can control SX10, Make calls, and view content in a call), and it pairs with MAC but when I tried to share my screen from MAC I got an error messages saying " connection error: presentation stopped because of an unexpected connection error problem" on the SX10's screen I got the message disconnected.

any suggestion?

my mac is Mac book pro with OS Yosemite 10.10.5

thanks 

Carolina Morales

1 REPLY 1
Dan Peder Eriksen
Cisco Employee

Hi Carol,

Ive already replied to you in another thread, but lets move the discussion to this thread.

My previous reply:

"

Hi Carolina,

What software version is the SX10 running? TC7.x software is not supported. If the SX10 is running CE8 software it should be fine.

In order for me to take a look at this i need some more information. Please go to "About" in the proximity app and find the "Support id". Send an email to me, daneriks at cisco com with the support id. Also please include the a specific time when you had this issue, including what timezone you are in."