AnyConnect System Scan Update Download Failure

[ab1900]

Hello - I am trying to download the Cisco AnyConnect application to my Mac and upon running the "System Scan Summary" it appears that the following is a required update: Any_AM_Definition_Mac. When i click "start" to process the update, there is a pop-up from Cisco AnyConnect that states the following message; "The remediation you are attempting is not supported by this product. Please contact your system administrator."

Please assist with information on how to resolve this matter. Thank you.

[ManafAlKadhar71884]

Whats the MAC OS version and Any connect version? This is might be compatibility issue check the compatibility matrix

[JaimrHernandez33042]

I'm having the same Issue, I'm using MacOs Catalina

I would appreciate your support.

[JaimrHernandez33042]

I'm having the same Issue, I using Catalina

I would appreciate your support

[s1mo]

I'm having the same issue, please help.

I have installed Cisco AnyConnect (4.10.01075) to my Mac (11.5.2 Big Sur) with F-secure (21.2).

When I try connecting to VPN all goes smoothly until System Scan 30%.

 

If I click "Start":

Mac's XProtect is up to date:
system_profiler SPInstallHistoryDataType | grep -A 5 "XProtectPlistConfigData"

AnyConnect has identified F-Secure:

What could be wrong? Please help.

 

[s1mo]

The solution in my case was to uninstall F-secure and install Avast instead. As the latest F-secure was not in the supported AV's chart: https://www.cisco.com/c/en/us/td/docs/security/ise/ac_compliance_module/cisco_anyconnect_ise_posture_mac_support_charts_for_compliance_module_4_3_1935_4353.html