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Cannot open Cisco Packet Tracer 8.2 on my Macbook Pro

gggg2222
Level 1
Level 1

Hello! I'm a newbie and having some issue to open Cisco Packet Tracer.

I'm using Macbook Pro 2019 with processor 2.3 GHz 8-Core Intel Core i9, and my macOS is Monterey 12.4.

I uninstalled and installed Cisco Packet Tracer 8.2 many time. But every time I open it, it shows me a problem report for Packet Tracer like this:

 

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               PacketTracer [1038]
Path:                  /Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/PacketTracer
Identifier:            com.netacad.PacketTracer8.2.0
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               502

Date/Time:             2022-09-12 17:25:18.9074 -0400
OS Version:            macOS 12.4 (21F79)
Report Version:        12
Bridge OS Version:     6.5 (19P5071)
Anonymous UUID:        B5FDB4DA-2E2B-5C57-FEC0-452E149F17A6


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/libssl.1.1.dylib
Referenced from: /Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/PacketTracer
Reason: tried: '/Applications/Cisco Packet Tracer 8.2.0/Cisco Packet Tracer 8.2.app/Contents/MacOS/../Frameworks/libssl.1.1.dylib' (open() failed with errno=13), '/usr/lib/libssl.1.1.dylib' (no such file)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0   dyld                          	       0x113cf50be __abort_with_payload + 10
1   dyld                          	       0x113d0b1d2 abort_with_payload_wrapper_internal + 80
2   dyld                          	       0x113d0b204 abort_with_payload + 9
3   dyld                          	       0x113cb976f dyld4::halt(char const*) + 375
4   dyld                          	       0x113cb55a5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995
5   dyld                          	       0x113cb44d4 start + 388


Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000002000209  rbx: 0x0000000000000000  rcx: 0x00007ff7b4cbf5b8  rdx: 0x00007ff7b4cbfa20
  rdi: 0x0000000000000006  rsi: 0x0000000000000001  rbp: 0x00007ff7b4cbf600  rsp: 0x00007ff7b4cbf5b8
   r8: 0x00007ff7b4cbf620   r9: 0x0000000000000000  r10: 0x00000000000000a4  r11: 0x0000000000000246
  r12: 0x00000000000000a4  r13: 0x00007ff7b4cbfa20  r14: 0x0000000000000001  r15: 0x0000000000000006
  rip: 0x0000000113cf50be  rfl: 0x0000000000000246  cr2: 0x0000000113cbbe74
  
Logical CPU:     0
Error Code:      0x02000209 
Trap Number:     133


Binary Images:
       0x113caf000 -        0x113d1afff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=81.1M resident=0K(0%) swapped_out_or_unallocated=81.1M(100%)
Writable regions: Total=9444K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9444K(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
STACK GUARD                       56.0M        1 
Stack                             8192K        1 
VM_ALLOCATE                         12K        3 
__DATA                            1964K        3 
__DATA_CONST                        80K        1 
__LINKEDIT                        12.5M        4 
__TEXT                            68.7M        2 
dyld private memory               1024K        1 
===========                     =======  ======= 
TOTAL                            148.2M       16 



-----------
Full Report
-----------

{"app_name":"PacketTracer","timestamp":"2022-09-12 17:25:18.00 -0400","app_version":"","slice_uuid":"25d0de0b-923d-3aae-8773-1310c2a51346","build_version":"","platform":1,"bundleID":"com.netacad.PacketTracer8.2.0","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"2241DAA0-D8EB-4B15-B658-6F703A93206A","name":"PacketTracer"}
{
  "uptime" : 1200,
  "procLaunch" : "2022-09-12 17:25:18.9001 -0400",
  "procRole" : "Default",
  "version" : 2,
  "userID" : 502,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro16,1",
  "procStartAbsTime" : 1218881672139,
  "coalitionID" : 1010,
  "osVersion" : {
    "train" : "macOS 12.4",
    "build" : "21F79",
    "releaseType" : "User"
  },
  "captureTime" : "2022-09-12 17:25:18.9074 -0400",
  "incident" : "2241DAA0-D8EB-4B15-B658-6F703A93206A",
  "bug_type" : "309",
  "pid" : 1038,
  "procExitAbsTime" : 1218888754404,
  "cpuType" : "X86-64",
  "procName" : "PacketTracer",
  "procPath" : "\/Applications\/Cisco Packet Tracer 8.2.0\/Cisco Packet Tracer 8.2.app\/Contents\/MacOS\/PacketTracer",
  "bundleInfo" : {"CFBundleIdentifier":"com.netacad.PacketTracer8.2.0"},
  "storeInfo" : {"deviceIdentifierForVendor":"E23F3E74-5812-54D0-ADAC-69C86D9DDEFD","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.netacad.PacketTracer8.2.0",
  "crashReporterKey" : "B5FDB4DA-2E2B-5C57-FEC0-452E149F17A6",
  "bridgeVersion" : {"build":"19P5071","train":"6.5"},
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/libssl.1.1.dylib","Referenced from: \/Applications\/Cisco Packet Tracer 8.2.0\/Cisco Packet Tracer 8.2.app\/Contents\/MacOS\/PacketTracer","Reason: tried: '\/Applications\/Cisco Packet Tracer 8.2.0\/Cisco Packet Tracer 8.2.app\/Contents\/MacOS\/..\/Frameworks\/libssl.1.1.dylib' (open() failed with errno=13), '\/usr\/lib\/libssl.1.1.dylib' (no such file)"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":59771,"threadState":{"r13":{"value":140701866916384},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":1},"r8":{"value":140701866915360},"cr2":{"value":4627086964},"rdx":{"value":140701866916384},"r10":{"value":164},"r9":{"value":0},"r15":{"value":6},"rbx":{"value":0},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":4627321022,"matchesCrashFrame":1},"rbp":{"value":140701866915328},"rsp":{"value":140701866915256},"r12":{"value":164},"rcx":{"value":140701866915256},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":286910,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":377298,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":80,"imageIndex":0},{"imageOffset":377348,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":42863,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":0},{"imageOffset":26021,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3995,"imageIndex":0},{"imageOffset":21716,"symbol":"start","symbolLocation":388,"imageIndex":0}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 4627034112,
    "size" : 442368,
    "uuid" : "b70ce1ec-b902-3852-8268-05de00bfa8d5",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  }
],
  "sharedCache" : {
  "base" : 140703635128320,
  "size" : 15220686848,
  "uuid" : "398acfb4-57f6-31e0-bc82-e9959e5c92ce"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=81.1M resident=0K(0%) swapped_out_or_unallocated=81.1M(100%)\nWritable regions: Total=9444K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=9444K(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8192K        1 \nVM_ALLOCATE                         12K        3 \n__DATA                            1964K        3 \n__DATA_CONST                        80K        1 \n__LINKEDIT                        12.5M        4 \n__TEXT                            68.7M        2 \ndyld private memory               1024K        1 \n===========                     =======  ======= \nTOTAL                            148.2M       16 \n",
  "legacyInfo" : {
  "threadTriggered" : {

  }
},
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "61af99aeda72d16a4beb7756",
      "factorPackIds" : {

      },
      "deploymentId" : 240000349
    },
    {
      "rolloutId" : "607844aa04477260f58a8077",
      "factorPackIds" : {
        "SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"
      },
      "deploymentId" : 240000066
    }
  ],
  "experiments" : [

  ]
}
}

Model: MacBookPro16,1, BootROM 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0), 8 processors, 8-Core Intel Core i9, 2.3 GHz, 64 GB, SMC 
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Graphics: AMD Radeon Pro 5500M, AMD Radeon Pro 5500M, PCIe, 8 GB
Display: Color LCD, 3072 x 1920 Retina, Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 32 GB, DDR4, 2667 MHz, Micron, MT40A4G8BAF-062E:B
Memory Module: BANK 2/ChannelB-DIMM0, 32 GB, DDR4, 2667 MHz, Micron, MT40A4G8BAF-062E:B
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 18:02:56 version 9.30.464.0.32.5.76 FWID 01-c081cfed
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: T2Bus
USB Device: composite_device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 63.5

 

 

Anyone had this issue? I'm sorry if someone asked it before ;))

1 Accepted Solution

Accepted Solutions

infinite0819
Level 1
Level 1

Hi , I encountered this issue as well.  It said the the libraries cannot be loaded,  so I executed below commands and the problem had been solved.

sudo chmod 777 /Applications/Cisco\ Packet\ Tracer\ 8.2.0/Cisco\ Packet\ Tracer\ 8.2.app/Contents/Frameworks/libssl.1.1.dylib

sudo chmod 777 /Applications/Cisco\ Packet\ Tracer\ 8.2.0/Cisco\ Packet\ Tracer\ 8.2.app/Contents/Frameworks/libcrypto.1.1.dylib

 

View solution in original post

4 Replies 4

infinite0819
Level 1
Level 1

Hi , I encountered this issue as well.  It said the the libraries cannot be loaded,  so I executed below commands and the problem had been solved.

sudo chmod 777 /Applications/Cisco\ Packet\ Tracer\ 8.2.0/Cisco\ Packet\ Tracer\ 8.2.app/Contents/Frameworks/libssl.1.1.dylib

sudo chmod 777 /Applications/Cisco\ Packet\ Tracer\ 8.2.0/Cisco\ Packet\ Tracer\ 8.2.app/Contents/Frameworks/libcrypto.1.1.dylib

 

.

its Asking for password 

 

gggg2222
Level 1
Level 1

Thanks a lot! It really helps!