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Certificate issue to join a meeting

Iwanz
Level 1
Level 1

Hi,
My name is Taufik. I am a teacher using Webex as the medium for online classes.

Recently, one of my students is facing an issue and I do not know how to solve it.
She is using windows 7. She is unable to join the meeting(either with a link, meeting number, or video address). She tried to reinstall Webex, but the same issue appears. 
Attached below are some pictures showing the error that she has. 

Your help is much appreciated.  

Thank you. 

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