Cisco Anyconnect disconnects and won't open (Failed to start)

[hwilson]

Cisco AnyConnect disconnects, and the icon disappears from the icon tray. When I try to open it, I get the message "Cisco AnyConnect failed to start. It is already running in another user's session."

* The are no other users logged into my laptop.

* I have uninstalled and installed the app a couple of times.]

[IP_Cartel]

Windows, APple, or  Linux client?

if windows what version?

If windows whats in the event logs?

What version of anyconnect?

[hwilson]

Windows 11

Cisco AnyConnect

Event Log Entry:

Function: MsgCatalog::getLocalizationPath
File: c:\temp\build\thehoff\phoenix_mr50.755010980685\phoenix_mr5\vpn\common\i18n\msgcatalog.cpp
Line: 909
Invoked Function: CInstanceSmartPtr<StoragePath>
Return Code: -23199734 (0xFE9E000A)
Description: CSTORAGEPATH_ERROR_NO_INSTANCE

[hwilson]

This happens multiple times per day and the ONLY way to fix it is to reboot my laptop. It's huge pain because I have multiple app open, and it never fails that this happens when I'm working with others, and it just slows down my work greatly.