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I need help in a script. I created a string, integer, and a get reporting statistic. What this does is it is suppose to see if the agent is in a ready state if true it goes to the go to Q1 if false it goes to the call redirect. I can't get it to w...
How does someone size the number of approx. licenses needed to apply on a cube for the SIP trunk? Is there historical reporting someone can run to get the number of SIP concurrent sessions happened through a given time?Or does someone does someone r...
Is there documentation at what point the configuration disappears when a PRI T1 card has loss of connectivity to the PSTN service provider?I had the PRI-Group go missing from the controller t1 config and the interface serial.I am wondering if someone...
Hi does anyone have a sample to setup a place call step in a script? I want to be able to let the script go to a step place a call, no answer go to the next step. In the no answer I have a go to label.I created a destination: String typeWhat is the...
I finally got it working! I spent the last few days doing trial and error on this step. I kept going back and forth with strings and integer variables. In essence I had everything setup correctly other than I had to place the ACD Get Reporting Stat...
it shows nothing when I click evaluate while it's debugging. Could I be missing something? I tried referencing this post: https://community.cisco.com/t5/contact-center/check-agent-status-uccx/td-p/2205141no luck. Do I need to add? SRS_TempResourceSe...
The way I did it was I created a CSQ based on the menu and tied the skill to that CSQ. For example:Press 1 BillingBilling_CSQ - (skill) Press 2 Surcharge Surcharge_CSQ - skillWhen I generate the report for the supervisor the supervisor see's how man...
