Dear Community,
Hopefully someone can give me some guidance with the following issue;
When receiving a Jabber call through Cisco Finesse/Jabber, my colleagues Remote Desktop Connection (RDP) closes. This is affecting more than one colleague. Jabber has been uninstalled and reinstalled, to no avail. Description from one of my colleagues below:
Further to my colleague recent email, I have been experiencing the same issues with the RDS server causing Finesse and Jabber to crash during phone calls.
When the RDS server times out my Finesse freezes and whilst the customer can still hear me, I cannot hear them and then Finesse cuts the caller off. By the time I have logged out and back into Finesse and Jabber as well as the RDS server this means that I cannot call the customer straight back and they have to call again.
This happens both when I am connected via a network cable and via VPN from my home wireless system.
MS Windows Version: 22H2 (OS Build 19045.4651)
Jabber Version: 14.1.156904
MS Edge Version: 126.0.2592.102 (Official build) (64-bit)
