@nondescriptID wrote:
Dear Community,
Hopefully someone can give me some guidance with the following issue;
When receiving a Jabber call through Cisco Finesse/Jabber, my colleagues Remote Desktop Connection (RDP) closes. This is affecting more than one colleague. Jabber has been uninstalled and reinstalled, to no avail. Description from one of my colleagues below:
Further to my colleague recent email, I have been experiencing the same issues with the RDS server causing Finesse and Jabber to crash during phone calls. MyDestinyCard
When the RDS server times out my Finesse freezes and whilst the customer can still hear me, I cannot hear them and then Finesse cuts the caller off. By the time I have logged out and back into Finesse and Jabber as well as the RDS server this means that I cannot call the customer straight back and they have to call again.
This happens both when I am connected via a network cable and via VPN from my home wireless system.
MS Windows Version: 22H2 (OS Build 19045.4651)
Jabber Version: 14.1.156904
MS Edge Version: 126.0.2592.102 (Official build) (64-bit)
Hello, @nondescriptID
It sounds like a frustrating issue! Here are a few steps you can take to troubleshoot and potentially resolve the problem:
Network Configuration: Ensure that your network settings are optimized for both Jabber and RDP. Sometimes, network conflicts can cause disconnections. Check for any network policies or firewall rules that might be affecting the connection.
Update Software: Make sure that all your software, including Windows, Jabber, and any related drivers, are up to date. Sometimes, updates can resolve compatibility issues.
Check for Conflicts: Look for any software conflicts that might be causing the issue. This can include other communication tools or network management software that might interfere with Jabber or RDP.
Adjust RDP Settings: Try adjusting the settings for your Remote Desktop Connection. For example, reducing the display resolution or disabling certain features like printer redirection might help.
Use Different Browsers: If you’re using Cisco Finesse through a web browser, try using a different browser. Some users have reported that switching from Chrome to Firefox or disabling certain browser features can help.
Monitor Network Traffic: Use network monitoring tools to check for any unusual traffic patterns or packet loss that might be causing the disconnections.
I hope this information is helpful to you.
Best Regard,
Gregory Chavez
