SmartNet (SNT) is a service that covers the Hardware with :
Access to TAC Support (online and phone)
IOS software upgrades,
Access to Cisco.com documents and video sessions and
Hardware Raplecement (HW- RMA) with Different Service Leves (24x7x4hrs, 24x7xNBD, Next Business Day, 2hours, etc)
SWSS (Software Support), it covers the Licensing programs (Mainly C1) and depends directly with the Technology.
