11-24-2019 07:28 PM
Dears ,
May I know the diffrence between SmartNet support vs. SWSS . And as an engineer what each will provide a value in term of support .
Thank you
11-28-2019 01:56 AM
12-04-2019 02:21 PM
SmartNet (SNT) is a service that covers the Hardware with :
Access to TAC Support (online and phone)
IOS software upgrades,
Access to Cisco.com documents and video sessions and
Hardware Raplecement (HW- RMA) with Different Service Leves (24x7x4hrs, 24x7xNBD, Next Business Day, 2hours, etc)
SWSS (Software Support), it covers the Licensing programs (Mainly C1) and depends directly with the Technology.
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