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FMC: Device Upgrade Error

NotQualified
Level 1
Level 1

When attempting to start a device upgrade I get the following error:

"Someone else is already upgrading devices:[username]. That user must cancel or finish the upgrade process before you can begin a new upgrade."

Sounds straight forward except for the fact that there are only two users, mine says it's his, his says it's mine, and neither of us have any active upgrades.

Any idea's where I can look for stuck processes or how to clear it would be greatly appreciated.

1 Reply 1

carwarner
Level 4
Level 4

We had the same issue.
The person with the [username] needs to go to Devices > Device Upgrade -- then Cancel or Finish on the pending upgrade task.