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NetAcad support error

I'm studying at the moment, and need to complete my final exam on the NetAcad. Unfortunately, I keep coming up with an error message about being timed out.

The first time I launch the exam, the pop-up window gets blocked, so I open it, and there's nothing but a blank screen. When I close down that window, I get the error message pop up.

Is there any way for me to resolve this? I'm using Safari on macOS Catalina 10.15.4.

 

Any help would be greatly appreciated. Thanks.