I'm very much a novice but I'm looking for some help with an outbound UCCX script. I'm currently importing contacts into UCCX for a progressive outbound campaign. It's been working fine until now we are trying to import contacts that have extensions i.e. 800-555-1234 x234 As you know the uccx import won't allow special characters like 8005551234,,234 so I'm trying to figure out a custom IVR that would allow me to place the call, wait for cpa, if cpa finds an auto attendant dial the extension, pass the call to the agent. Of course there is a bunch of other logic involving if a live person answers but this is the basic concept. In other words we need to retrieve cpa twice. Once on the initial call and second after the extension is dial. Is this something you have any advice for us?
