Hi Team,
We have a desktop application.
1. I am in ready state and I received the ACD call
2. I am sending a drop message to rest api to disconnect the call.
/finesse/api/Dialog/83909986
<?xml version="1.0" encoding="utf-8"?>
<Dialog>
<targetMediaAddress>5016</targetMediaAddress>
<requestedAction>DROP</requestedAction>
</Dialog>
3. I am not able to decide when to clear the call from the desktop application, question is what response does notification server sends back to confirm that call is dropped successfully. so that I can clear the call from application.
Please let me know if you need more details.
Thanks
Syed
