Smart Software On-Prem Console - upgrade to 9-202504 failure

[hunnymonster]

Has anyone else attempted an upgrade from 9-202502 to 9-202504 yet? I've tried it 2 times so far - both fail at the final step (it seems the application doesn't complete its startup - at least according to the syslog). Thankfully rolling back to the snapshot I took at the start of the process worked 100%.

[Deca]

Still have the problem even with fresh install (9-202410 > 9-202502 > restore database > 9-202504 > KO). I've opened a TAC case.

[KoleSlaw19]

If you do get it fixed or upgraded. Be aware if you are exporting your logs of the excessive syslog output from the new version. I'll update this string if TAC is able to fix the DEBUG log level issue on how we accomplished it. I've tried to change the log level to Info but it didn't appear to have any resolution. 

[Deca]

Update : It works for us. I hadn't seen but we were still using the v8 requirements (8 CPU / 8Gb RAM / 200 Gb Disk). Upgrade requirements to 4 CPU /16 Gb RAM/ 250 Gb disk (For me, it was the size of the disk that was the problem).

[FrankB_AU]

Thank you for the update Deca. I also have 200 Gb disk set. I will try to set the newer upgrade requirements and try again.

[FrankB_AU]

I finally was able to upgrade to 9-202504 after I created a new VM with the v9 requirements. Thank you Deca for the information.