09-15-2023 09:01 AM
Currently we have a Cisco router Cisco4331/K9 with security license installed. I would like to get a smartnet on that hardware, will the SKU: CON-SNT-ISR4331S? The PID only showing ISR4331/K9 and not ISR4331-SEC/K9. The router I have is a non security bundle but with security license separately installed. Will that work? Or the smartnet needs to exactly match PID? I wonder how the RMA works when it is a non security bundle? Want to ensure that if hardware needs replace it is replace with security license.
09-15-2023 04:54 PM
The SmartNet and licenses are tied to the serial number.
09-18-2023 07:09 AM
@Leo Laohoo Thank you for that information!
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