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Smartnet needs to exactly match PID?

jenb
Level 1
Level 1

Currently we have a Cisco router Cisco4331/K9 with security license installed. I would like to get a smartnet on that hardware, will the SKU: CON-SNT-ISR4331S? The PID only showing ISR4331/K9 and not ISR4331-SEC/K9. The router I have is a non security bundle but with security license separately installed. Will that work? Or the smartnet needs to exactly match PID? I wonder how the RMA works when it is a non security bundle? Want to ensure that if hardware needs replace it is replace with security license.

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

The SmartNet and licenses are tied to the serial number.  

jenb
Level 1
Level 1

@Leo Laohoo Thank you for that information!