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touch pad

Hi there

 

Hope you are doing well

 

I have a question and need help for our telepresence

Our touch pad 10 model Ttc-09 fell on the floor and cracked, we want to replace it with a CS-TOUCH10 V03 PN: 74-115968-03 A0

SN: FOC2308NTH1

 

 

So I plugged in the new touch pad and the message says “the target system does not support this touch panel”

 

I need to know if there is a way to link them or if this newer model will not work at all

 

There is an option on this new pad to do a factory reset, I’m worry that if I do that I will reset also the entire system including the big tv

It was a challenge to make it work on the beginning

 

Do you think you can help me or where can I go for help?

 

Thank you so much, David

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