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500 Error when trying to get files from Broadworks

Hi all.

 

There is error when trying to get config files from Broadworks.
My group name is EXTAleksan-Grp1.

I'm using Identity Device profile of type "Ascom - Device profile".

There are various configuration files available.

When you try to download it, you get HTTP Status 500 – Internal Server Error (cisco.com)

http://broadsoftsandboxxsp.cisco.com/dms/Ascom/dectusers.xml
http://broadsoftsandboxxsp.cisco.com/dms/Ascom/hsparameters.xml
http://broadsoftsandboxxsp.cisco.com/dms/Ascom/master.cfg

May I have the same help as the author of this ticket https://community.cisco.com/t5/cloud-calling/500-error-when-trying-to-get-files-from-broadworks/td-p/4479948  ?

ASAP, please! 
 

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