RMA

[anntesta]

Hi,

If ha customer purchases in Italy and installs in the UK, can he gets an RMA in the UK?

thank you

[MerakiGnome]

Good question. I don’t believe that actually matters just as long as the product is belong held by the original purchaser of the product.

[ConnorL1 · Accepted solution]

Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity.

The Returns team will be able to give you a more in-depth answer to your request. I'll DM you their details.