Two-factor authentication add new device question

[mskang1]

Hello

I have a question regarding Two-Factor Authentication (2FA) for a Meraki Dashboard account using Duo.

Currently, Duo 2FA is enabled for the Meraki Dashboard login. I recently purchased a new authentication device (for example, a new mobile phone), but the phone number remains the same as the one already registered.

In this situation, how can I add or register a new authentication device in Duo while keeping the existing phone number?

I have searched through the official documentation but could not find clear guidance for this specific scenario, so I am posting here for clarification.

Regards

[aleabrahao]

When the Duo login prompt appears, do not click Send Me a Push(since your new phone isn't registered yet).

Click on Other options or Settings.

Select Manage devices.