01-14-2021 02:35 AM
We have Umbrella Advantage
So i have some questions related to support
Who can open the cases with cisco ? Is it something we have to define in our support account ?
I guess support can be provided over phone ?
Also , from service level agreement point of view , is there any SLA with Enchaned support which comes by default with Advantage package ? or we have to have Premium Support for more strict SLA ?
Solved! Go to Solution.
01-14-2021 02:44 AM
A break down of the umbrella support service levels.
https://umbrella.cisco.com/products/umbrella-enhanced-support-packages
Support is via email or telephone (24x7). You may want to double check with your partner or Cisco umbrella contact about who can raise a call, but from previous experience as long as you provide your account information when you call/email anyone from your organisation should be able to log a call.
HTH
01-14-2021 02:44 AM
A break down of the umbrella support service levels.
https://umbrella.cisco.com/products/umbrella-enhanced-support-packages
Support is via email or telephone (24x7). You may want to double check with your partner or Cisco umbrella contact about who can raise a call, but from previous experience as long as you provide your account information when you call/email anyone from your organisation should be able to log a call.
HTH
01-14-2021 03:18 AM
Thank you @Rob Ingram
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