Error response sending DTMF value request for IVR call on Cisco Finesse

[monaljaiswal]

Hello Everyone,

We have an integration between Oracle Service Cloud and Cisco Finesse, currently we are getting an error response when we send DTMF request with a value for an IVR call. 

Request we send to finesse(Extension: 1020025) for the IVR call:

<Dialog>

   <requestedAction>SEND_DTMF</requestedAction>

   <targetMediaAddress>1020025</targetMediaAddress>

   <actionParams>

      <ActionParam>

         <name>dtmfString</name>

         <value>1</value>

      </ActionParam>

   </actionParams>

</Dialog>

Below are the details we send in the request:

1. Requested Action - “ SEND_DTMP”
2. Target Media Address - 1020025 (Extension Number)
3. Under Action Param we send the value we send it as IVR i.e. 1

Error Response from Finesse:

Error Message: INVALID_ACTION SEND_DTMF on extension 1020025

Error Data: 4047

Error Type: Generic Error