Hosted by Scott Schell
Link: Listen on LinkedIn
- Deanna Davenport discusses the latest trends and transformations in customer experience (CX).
- Focus on how ePlus is leveraging technology and innovative strategies to enhance CX.
- Insights into current challenges and future outlooks in the CX landscape.
CX Passport Podcast with Andrew Carothers
Hosted by Rick Denton
Listen or watch
Key Points:
- Successful Digital CX: Characteristics and benchmarks of a successful digital customer experience.
- AI in CX: Exploration of how artificial intelligence is reshaping customer interactions.
- Process in CX: The critical role of streamlined processes in delivering a seamless CX.
- Global Thinking: How a global perspective can enhance customer experience strategies.
- CX Development: Andrew’s analogy of CX being in its teenage years, implying growth and potential.
- Humanity in CX: The importance of maintaining a human touch in digital interactions.
The Glassix Spotlight with Andrew Carothers
Listen as @andrew joins The Glassix Spotlight
Discussion Highlights:
- Lifecycle Advantage: Unique value propositions and benefits of Cisco's Lifecycle Advantage program.
- "The Publicity Handbook": Insights from this book and their relevance to modern CX practices.
- Thriving Digital CX: Three fundamental elements essential for creating a successful digital customer experience.
These discussions offer valuable insights into how leading experts and companies are navigating the evolving landscape of customer experience, utilizing digital tools, and maintaining a human-centric approach.
