As of July 1st, Compliance Hold will not apply for the following Cisco Contact Center Solutions Plus Offers:
2Ring: 2RING-SAAS, 2RING-SB, 2RING-1TF
Acqueon: ACQUEON-1TF, ACQUEON-FP, ACQUEON-MS
Calabrio: CLB-SAAS-AGENTS, CLB-SAAS-BURST
SpinSci: SPINSCI-SAAS, SPINSCI-1TF
Eleveo: ELEVEO-SAAS, ELEVEO-SB
Upstream Works: USW-1TF, USW-CLD-SAAS, USW-FIN-SUB, USW-FINESSE
Consilium: CONSILIUM-APPS
What this means:
Partners will no longer be required to complete the A2Q form to request orders to be released from hold for the products included in the above offers.
Once an order is booked, it will go directly to “Awaiting Provisioning” for the S+ Partner to complete setup of the subscription service with the Partner and End Customer.
Please NOTE: If an order is incorrect or needs to be modified after the order is placed, you must open a CCW ticket to completely cancel the order and re-book. Orders will not be able to be modified after the order is placed.
For additional information please refer to the Cisco Contact Center Solutions Plus Ordering Guide: https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/Contact_Center_SolutionsPlus_Ordering_Guide.pdf
For general inquiries and support related to Solutions Plus program, please reach out to ask-solutionsplus@cisco.com
Additional S+ offers are being considered for removing Compliance Hold and announcements will be made at a later time when complete.
