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The Contact Center Partner Community is designed to provide you with timely information and direct interaction with Cisco business and technical professionals.

ATP Partners: we have a community especially for you. If you are an ATP Partner and unable to access, please send an email to atp_team@cisco.com and include your CCO ID.

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New to Cisco’s Unified CCX Solution... If you are new to Cisco or selling the Unified CCX portfolio, please use the information in this document to help ramp your expertise. If you are looking to ramp up your sales knowledge on our Unified CCX Product Suite, please check out what is available to you... click HERE

From CCX to CDX; Connected Digital Experience

CCX to CDX is Cisco's Unified Contact Center Express Upgrade Program. This program provides you with your installed base, onsite customer tools and even a great discount to help encourage your customers to upgrade now. To access this program, click HERE

Context Services for Cisco Contact Center

Context Service for Cisco Contact Center, a cloud-based solution that tracks a customer’s critical contextual data and immediately delivers it to the service agent. Context Service integrates data from the various ways a customer can interact with your business – such as voice, chat, social media, email and web – to help the agent be better informed and helping complete the Customer Journey.

To join the blog, click HERE

CC Flex Ordering Guide

The Cisco Collaboration Flex Plan is a single subscription that gives you access to Cisco’s collaboration services and software. It allows your customers to mix and match deployment models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support.

click HERE

Cisco Headset Portfolio

A professional range of wired and wireless headsets optimized for Cisco IP Phones and soft clients

click HERE

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Customer Journey Solutions Newsbites - latest news from the Cisco contact center world including Collaboration Flex Plan for contact center, Integrations with Apple Business Chat and Google AI, industry insights and competitive and much more!

Read the latest CJS Newsbites