New to Cisco’s Unified CCX Solution... If you are new to Cisco or selling the Unified CCX portfolio, please use the information in this document to help ramp your expertise. If you are looking to ramp up your sales knowledge on our Unified CCX Product Suite, please check out what is available to you... click
From CCX to CDX; Connected Digital Experience
CCX to CDX is Cisco's Unified Contact Center Express Upgrade Program. This program provides you with your installed base, onsite customer tools and even a great discount to help encourage your customers to upgrade now. To access this program, click
Context Services for Cisco Contact Center
Context Service for Cisco Contact Center, a cloud-based solution that tracks a customer’s critical contextual data and immediately delivers it to the service agent. Context Service integrates data from the various ways a customer can interact with your business – such as voice, chat, social media, email and web – to help the agent be better informed and helping complete the Customer Journey.
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