Join us September 17-19 in Miami for Cisco's largest contact center gathering!
Join nearly 1,000 peers and Cisco experts from the Contact Center and Collaboration ecosystem at this two-day information-packed event, including industry leading innovators, Cisco contact center, calling, and collaboration executives, Cisco sales team members, channel partners, customers, and technology partners.
You’ll leave with new ideas about how to deliver magical customer experiences, insight into the future of the Cisco Contact Center portfolio and strategy, and new relationships that will help you scale your business to new heights.
New to Cisco’s Unified CCX Solution... If you are new to Cisco or selling the Unified CCX portfolio, please use the information in this document to help ramp your expertise. If you are looking to ramp up your sales knowledge on our Unified CCX Product Suite, please check out what is available to you... click HERE
From CCX to CDX; Connected Digital Experience
CCX to CDX is Cisco's Unified Contact Center Express Upgrade Program. This program provides you with your installed base, onsite customer tools and even a great discount to help encourage your customers to upgrade now. To access this program, click
Context Services for Cisco Contact Center
Context Service for Cisco Contact Center, a cloud-based solution that tracks a customer’s critical contextual data and immediately delivers it to the service agent. Context Service integrates data from the various ways a customer can interact with your business – such as voice, chat, social media, email and web – to help the agent be better informed and helping complete the Customer Journey.
The Cisco Collaboration Flex Plan is a single subscription that gives you access to Cisco’s collaboration services and software. It allows your customers to mix and match deployment models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support.
Customer Journey Solutions Newsbites - latest news from the Cisco contact center world including Collaboration Flex Plan for contact center, Integrations with Apple Business Chat and Google AI, industry insights and competitive and much more!