Send only 50 percentage of calls to Post Call Survey

[burle.manisha]

Now that , I have created Post Call Survey(PCS) and call is being transferred to PCS once the agent gets disconnected.

Here my question is , "Is their any way where we can only send 50% of calls to Post Call Survey." instead of sending all calls. If so , can you please let me know how to do that in UCCX

@Deepak Rawat  can you please help me out

[Alexander Stevenson]

Hi @burle.manisha,

For Post Call Survey or Treatment on UCCX, these resources may be helpful:

• Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later
• UCCX 11 Post call survey - Solved 

Hope this helps!