About Deepak Rawat

Deepak Rawat · 06-15-2016

Please note that upgrade to 10.6(1) is only supported from 8.5(1) SU4, 9.0(2) SU2 or 9.0(2) SU3. Hence if you are running any version lower than this then first upgrade either to 8.5(1) SU4, 9.0(2) SU2 or 9.0(2) SU3 preferably the later one. Below...

Deepak Rawat · 03-17-2016

1) Create a copy (Save As) of Live Data Report such as Voice CSQ Summary report. You will need to login into CUIC using the Application user for this purpose 2) Go to Edit Default filter of the report that you created in Step 1 and set the filters as...

Deepak Rawat · 12-13-2015

Over a period of time, I found that there is lot of confusion in order to understand what all types of Recording Options are there with Media Sense and how to configure them. Hence, I have tried to create this document in order to provide a single po...

Deepak Rawat · 10-13-2015

Problem The Publisher has been upgraded to 10.6.1 SU1 using Refresh Upgrade. However, during the fresh installation of UCCX subscriber on 10.6.1 SU1 with the purpose of Adding to Cluster post installation to achieve HA, the installation keeps failin...

Deepak Rawat · 05-18-2018

Hi Ben,So if I am understanding it correctly, you have three CMS core nodes there and 1 CMS Edge and you want to associate it with all the three Call Bridges. Please let me know if you already have cluster the 3 Call Bridges or not. If this had been ...

Deepak Rawat · 01-12-2018

Excellent Doc Deji, wonderful to read and quite detailed. Kudos my friend 

Deepak Rawat · 08-31-2017

That is an intedned behaviour you are experiencing there. Open the script in Cisco Unity Editor and then make the required changes. If youwant to make changes from CCX Editor then make scriptfrom scratch in CCX Editor and letUCCX take the call contro...

Deepak Rawat · 08-31-2017

Script will only trigger for an inbound call. There is no way to trigger a script for an outbound call. Why will you need that even to run a script for a manual outbound call, the aim in this case is directly to reach the customer and not get any que...

Deepak Rawat · 08-28-2017

Hi Anthony, That was more on a generic side that I wrote you will require minimum Enhanced Licensing as I have not checked the Scripting guide till then. But now since I have checked it I can definitely confirm that none of the steps used in that par...

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Upgrade procedure from 8.5(1) SU4, 9.0(2) SU2/SU3 to 10.6(1)/SU1/SU2

Setting Threshold Indicators for Current Longest Call Waiting in the Queue in Finesse

Types of Recording options available with Media Sense

UCCX subscriber fresh install fails on 10.6.1 SU1

Re: CMS Edge and Core Integration for Web Bridge

Re: Jabber MRA/Collaboration edge detailed call fow

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Re: uccx trigger/capture outbound calls in script

Re: Automatic Call back