CUCM - Root access

[joelcontreras1]

Hello community:

I hope you're all well. A client wants to explore the possibility of accessing the root of the CUCM platform in order to make some modifications. As the implementer, we explained that for security reasons and to maintain support with the manufacturer Cisco, root access is reserved only for the TAC case. The client is asking me for evidence or documentation showing where this is stated. I'm searching and can't find any statement or paragraph that alludes to what the client is asking for. Could you help me with some documentation?

[Marcelo Morais · Accepted solution]

Hi @joelcontreras1 

 please take a look at:

Cisco CUCM remote support account and access

search for the answer of the Community Hall of Fame & Cisco Employee - Jaime Valencia.

Unified Communications Manager - How to generate a root account to access Unified CM

Hope this helps !!!

[joelcontreras1]

This worked for me!

Thank you!

[Marcelo Morais]

@joelcontreras1 excellent news !!!