Cisco CUCM remote support account and access

[osw200051]

Hi All,

I had created a remote support account on Cisco CUCM CLI.

"utils remote_account enable"

"utils remote_account create rootuser 30"

But after created, how can I login to linux using this account?

Thanks help because I need checked something on linux.

[Brandon Buffin]

You can't login with this user. The purpose of this user is for Cisco support. You send the generated passphrase to support and they decode to generate a password.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cucos/8_6_1/cucos/osg_861_cm/iptpch8.html

Brandon

[Jaime Valencia]

Access using the root account can only be granted by Cisco TAC if there is a bug that requires root access in order to apply the workaround, or if there is troubleshooting that TAC determines would require root access.