Problem CX agent

[jean-souza]

I have a problem in install agent CX. Somebody could you help me ? 

 

 

[gtomich · Accepted solution]

Hi jean,

Please turn the VM off and on then try again. if the issue persists please open a case with the support team so we can give it a deeper look.

How to open a case within CXcloud portal:
https://video.cisco.com/detail/video/6341054604112?autoStart=true&q=CX%20cloud

Please note one of the following hypervisors is required for a new install:

• VMware ESXi v5.5 or later
• Oracle Virtual Box v5.2.30 or later
• Windows Hypervisor version 2012 to 2022 and version 2025

Deployments on the cloud or with other hypervisors are not officially supported not warranted to work.
For reference https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199