Using Analyzer I am trying to create a report using the Agent Session data to track time spent in Admin status (idle code name). There is a timestamp but if I do a min or max it is not giving me the time in the admin state but the time they logged out for the day.
Is there a way to get line level (audit level) data to see everything an agent is doing when changing statuses?
New to CISCO Analyzer and reporting. Checked existing reporting and tried to build and copy but I cannot get what I need or accurate information.
