Incorrect password for XML API

bartosz.hornik · ‎05-11-2018

Hi,

I can't log in to the XML API:

I send this request on https://asm-aulavirtual.webex.com/WBXService/XMLService:

<serv:message

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<webExID>rjfuentes@asm-formacion.es</webExID>

<password>XXXXX</password>

<siteName>asm-aulavirtual</siteName>

</securityContext>

</header>

<body>

<webExID>rjfuentes@asm-formacion.es</webExID>

</bodyContent>

</body>

</serv:message>

and this is the resposne:

<?xml version="1.0" encoding="UTF-8"?>

<serv:message

xmlns:serv="http://www.webex.com/schemas/2002/06/service"

xmlns:com="http://www.webex.com/schemas/2002/06/common"

xmlns:use="http://www.webex.com/schemas/2002/06/service/user">

<serv:header>

<serv:response>

<serv:result>FAILURE</serv:result>

<serv:reason>Incorrect user or password</serv:reason>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

<serv:exceptionID>030002</serv:exceptionID>

</serv:response>

</serv:header>

<serv:body>

<serv:bodyContent/>

</serv:body>

</serv:message>

I'm sure that I'm using correct password (I'm logged in via www) and client ensures me that the SSO is not active on his account. I have tested this connection to my private account and everything is working fine. I really have no idea what I'm doing wrong for account rjfuentes@asm-formacion.es or where is the difference. Can you confirm that the SSO is not active there for sure? Or how can I check it?

Any help would be very appreciated! Thank you!

Bartosz

nmorrow · ‎06-22-2018

Hello,

That error usually means that the WebExID and/or password are incorrect for the site you are using. You should try to use the exact same values to log on directly to the site. Traditional WebEx sites don't typically use the full email address as the username, although it is supported, but I suspect that this site does not use the full email address.