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Announcements

Updates to Sandbox Reservation Internet Access Policy

Due to changes in our networking policies, we are updating the internet access policy within our sandbox reservation instances.
Hosts will no longer have internet access outbound.
This should not affect the overall functionality or access to the resources within the sandbox instances, connecting via VPN.

Keep Innovating!

DevNet Sandbox Team

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Beginner

Access to CUCM logs in sandbox?

Hi,

I'm currently testing a setup using the 'Collaboration 11.5' sandbox. I'm trying to launch a call via a jabber endpoint (using extension 1001), which then travels via a dial plan (all calls to XXXX are forwarded) to an external SIP trunk.

Basic setup looks OK, but it seems like my 'ACK' in response to the INVITE sent to the external SIP trunk never arrives. From jabber perspective it seems like the ACK is sent though (extract below)

Question: when using the sandbox, is there any way to collect logs from CUCM so I can debug this issue ?

(in case anyone would have some pointers for my particular problem, that would be great too)

thanks ahead,

---

2018-05-03 10:31:56,768 DEBUG [0x00002930] [p\sipcc\core\sipstack\ccsip_debug.c(326)] [csf.sip-call-control] [platform_print_sip_msg] - sipio-sent---> ACK sip:9500@10.10.20.1:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.25.2:5060;branch=z9hG4bK00006025

From: "1001" <sip:1001@hq-cucm-pub>;tag=00059a3c7a00000500007492-0000237a

To: <sip:9500@hq-cucm-pub>;tag=994~77d0e44b-e006-401e-a7c1-a9cc9c870838-27949213

Call-ID: 00059a3c-7a000003-00003995-00007ece@192.168.25.2

Max-Forwards: 70

Session-ID: 0000277f00105000a00000059a3c7a00;remote=1b643a6bbe5ec1c2a9a755f7c92ab995

Date: Thu, 03 May 2018 08:31:56 GMT

CSeq: 101 ACK

User-Agent: Cisco-CSF

Remote-Party-ID: "1001" <sip:1001@hq-cucm-pub>;party=calling;id-type=subscriber;privacy=off;screen=yes

Content-Length: 0

Recv-Info: conference

Recv-Info: x-cisco-conference

Everyone's tags (6)
1 ACCEPTED SOLUTION

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Cisco Employee

Re: Access to CUCM logs in sandbox?

The collab labs you are using provide full admin access to the CUCM and other servers, so you can troubleshoot using any of the standard tools, e.g.:

How to Collect Traces for CUCM 9.x, 10.x and 11.x - Cisco

https://supportforums.cisco.com/t5/collaboration-voice-and-video/packet-capture-on-cucm-appliance-model/ta-p/3118507

View solution in original post

1 REPLY 1
Cisco Employee

Re: Access to CUCM logs in sandbox?

The collab labs you are using provide full admin access to the CUCM and other servers, so you can troubleshoot using any of the standard tools, e.g.:

How to Collect Traces for CUCM 9.x, 10.x and 11.x - Cisco

https://supportforums.cisco.com/t5/collaboration-voice-and-video/packet-capture-on-cucm-appliance-model/ta-p/3118507

View solution in original post

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