Hi,
I'm currently testing a setup using the 'Collaboration 11.5' sandbox. I'm trying to launch a call via a jabber endpoint (using extension 1001), which then travels via a dial plan (all calls to XXXX are forwarded) to an external SIP trunk.
Basic setup looks OK, but it seems like my 'ACK' in response to the INVITE sent to the external SIP trunk never arrives. From jabber perspective it seems like the ACK is sent though (extract below)
Question: when using the sandbox, is there any way to collect logs from CUCM so I can debug this issue ?
(in case anyone would have some pointers for my particular problem, that would be great too)
thanks ahead,
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2018-05-03 10:31:56,768 DEBUG [0x00002930] [p\sipcc\core\sipstack\ccsip_debug.c(326)] [csf.sip-call-control] [platform_print_sip_msg] - sipio-sent---> ACK sip:9500@10.10.20.1:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.25.2:5060;branch=z9hG4bK00006025
From: "1001" <sip:1001@hq-cucm-pub>;tag=00059a3c7a00000500007492-0000237a
To: <sip:9500@hq-cucm-pub>;tag=994~77d0e44b-e006-401e-a7c1-a9cc9c870838-27949213
Call-ID: 00059a3c-7a000003-00003995-00007ece@192.168.25.2
Max-Forwards: 70
Session-ID: 0000277f00105000a00000059a3c7a00;remote=1b643a6bbe5ec1c2a9a755f7c92ab995
Date: Thu, 03 May 2018 08:31:56 GMT
CSeq: 101 ACK
User-Agent: Cisco-CSF
Remote-Party-ID: "1001" <sip:1001@hq-cucm-pub>;party=calling;id-type=subscriber;privacy=off;screen=yes
Content-Length: 0
Recv-Info: conference
Recv-Info: x-cisco-conference
