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AnyConnect Credentials Fail

Jonakins
Cisco Employee
Cisco Employee

Connecting to the Room Kit CE 9.3 Lab with AnyConnect 4.6.01098 and I'm able to connect to the lab but the credentials provided fail.

 

macOS 10.13.6

3 REPLIES 3

zowu
Cisco Employee
Cisco Employee

Hi Joakins,

 

I've tried with my Windows 7 laptop and the credential is working here. Could you please capture AnyConnect history for our analysis:

 

Thanks,

Bob

 

anyconnectanyconnect

Jonakins
Cisco Employee
Cisco Employee

I did some additional troubleshooting and I was being redirected to a backup cluster.  I switched off the guest wireless network I was using and the issue cleared.  

 

7:35:04 AM    Ready to connect.

    7:35:33 AM    Contacting devnetsandbox-emea-gwy.cisco.com:20171.

    7:36:33 AM    Connection attempt has failed.

    7:36:33 AM    Failed contacting devnetsandbox-emea-gwy.cisco.com.  Trying backup rcdn-vpn-cluster.cisco.com

    7:36:39 AM    Posture Assessment: Required for access

    7:36:39 AM    Posture Assessment: Checking for updates...

    7:36:39 AM    Posture Assessment: Initiating...

    7:36:40 AM    Posture Assessment: Active

    7:36:40 AM    Posture Assessment: Initiating...

    7:37:10 AM    User credentials entered.

    7:37:28 AM    User credentials entered.

    7:37:30 AM    User credentials prompt cancelled.

Hi,

What Sandbox are you connecting to?

Joe
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