cannot connect to VPN

[Thanatham]

I tried to establish VPN connection to Room Kit CE 9.6 sandbox with the following Lab Network Address: devnetsandbox-emea-gwy.cisco.com:20198. However, I always get this prompt "

Connection attempt has timed out.  Please verify Internet connectivity.". When checking at the log

   09:17:36    Contacting devnetsandbox-emea-gwy.cisco.com:20198.

    09:18:37    Connection attempt has failed.

    09:18:37    Unable to contact devnetsandbox-emea-gwy.cisco.com.

I've tried to kill the session and restart again, but same problem persists after more than 9 hours. Can you help check what's going on?

Also, how can I open support case with DevNet Sandbox?

[rmkgubat]

I encountered login failed even using application or in website.

[bigevilbeard]

@rmkgubat this is an old old thread. If you have a new issue, raise a support thread with your sandbox id and issue.

Hope this helps.