CML Labs username and password not working.

[SamadhanKadam5729]

CML Labs username and password not working.

[bigevilbeard]

Which password, the devices or CML UI?

[SamadhanKadam5729]

Cisco Anyconnect Username and Password not working. I tried with different machines. Install and re-install anyconnect still no luck.

[bigevilbeard]

Is you reservation/lab showing as active?

[SamadhanKadam5729]

Yes, it is active till next 22 hours.

[bigevilbeard]

Look at the event log and filter by "AnyConnect authentication failures" to confirm this the username/password failing. Also check the headend VPN destination and port you enter is correct. I would always type this information in to prevent white spaces from copy/paste.

You can check your information in your lab reservation and check this matches the details you got in your emails.

[SamadhanKadam5729]

Hi,

Where to check in lab reservation. I am getting below error.

2:02:23 PM Contacting devnetsandbox-usw1-reservation.cisco.com:xxxxx.
2:02:39 PM User credentials entered.

[bigevilbeard]

On the left side click environments, this will open the page showing your current reservations. Click the reservation you want to see and a left window will appear, one of the tabs in there should show your details.

Are you sure this is a username/password issue? Does your machine allow anyconnect and your company policy permit this and the traffic? If this was a username or password issue, you should see rejection messages in the anyconnect logs. Can you share the full log messages?

[SamadhanKadam5729]

I have checked the details and they are matching with username and password from email. I am using my personal laptop to access this lab. There is no policy on my machine.

[bigevilbeard]

Can you post the anyconnect logs?

[SamadhanKadam5729]

7:43:25 AM User credentials entered.
7:43:25 AM Ready to connect.
7:43:30 AM Contacting devnetsandbox-usw1-reservation.cisco.com:xxxxx.
7:43:49 AM User credentials entered.