Collaboration 10.5 and 11.5 setup fails - ip address fail to set

[philip.hill1]

I have attempted to reserve/setup multiple Collaboration sandboxes today (10.5 and 11.5)  and each failed repeatedly due to IP addresses not being set.   I can only gather that the systems use DHCP and the DHCP service is not working.     Note:  I was able to successfully reserve/setup another environment that was unrelated to Collaboration as a test.

Please assist, my work is time sensitive.

[zowu]

Hi Philip,

Your reserved subnet is not avaiable currently. We are sorry for your inconvience and reserved a new Collab 11.5 session for you: https://devnetsandbox.cisco.com/RM/Diagram/Index/37e8dd81-7a70-4221-bad1-6f5cdb72d59c

Please use credential sent to you in your inbox to access the lab.

Thanks,

Bob

[philip.hill1]

I confirmed that the reservation looked ok via the browser but I never received the vpn connection information via email.   Please resend.

[zowu]

Hi Philip,

You can use credential below for the reservation:

---------------------------------------

VPN  Network: 128.107.93.228:20120

    Username: zowu

    Password: cY9pbchS

---------------------------------------

Thanks,

Bob