I've been working with the Cisco UCCE Sandbox for a few weeks. With my last two reservations I've started to encounter DNS issues (the first week I had no DNS issues).
For example, I can't resolve the Finesse hostname (fin-pub-a-50.berlin.icm) either for API calls, or when attempting to log in as an agent. The IP address of the Cisco host does work correctly (10.10.20.50).
I'm using a Linux environment. When I do an nslookup for the Finesse hostname I get the following output :
~/em/jamestown/dev$ nslookup fin-pub-a-50.berlin.icm
;; Got recursion not available from 10.10.20.100, trying next server
Server: 127.0.1.1
Address: 127.0.1.1#53
** server can't find fin-pub-a-50.berlin.icm: NXDOMAIN
I believe this means that the DNS server in the lab environment (10.10.20.100) is registered in my system, but I'm not able to query it correctly on my end.
Are there any suggestions for how to fix this?
