I cannot SSH devices on Sandbox

[adrianasofia]

Hello,

I was trying to check the APIC-EM and also the sandbox labs. I reserved it and I connected to the VPN, also I logged into APIC-EM

but when I try to SSH any of the devices on the sandbox I cannot access to them

I am getting the following error  "You do not have permission to access this connection because you are not logged in. Please log in and try again."

Any idea what could I be missing, I get the same when i tried to SSH the APIC-EM server , but when i log into it on the web i can do it .

thank you

[jacoadam]

Hello Adriana!

This is a small bug that we're seeing in the Sandbox with the browser based SSH system. Could you please try to SSH using a local client temporariness, such as Putty, TeraTerm or SecureCRT? You can find the credentials for the APIC-EM server in the instructions on the left side, or by clicking the "Attributes" button on the APIC resource, shown below:

Please let me know if you've got any questions!

We'll let you know once we've got the web based SSH sessions repaired!

Thanks!

Jacob

[admin11111]

I tried Putty and SecureCRT but no luck either

[jacoadam · Accepted solution]

The web based SSH sessions should be repaired now. I've tested both connection types and can get SSH access. Do you have an active reservation I can test on? It may be easier if we have a short webex call to take a look at the issue.

Thanks!
Jacob