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Derek Cooke
Enthusiast

Sanbox Communications Manager - Database error when trying to login

After I connect to the VPN sanbox.  I try to login to the Comunications Manager (CCM) but the login fails with  Database Communication error.

CCM_Sanbox_db_erro.png

..Derek

15 REPLIES 15
jokearns1
Cisco Employee

Hi Derek,

We are looking at this and will get back to you shortly.

Any time you loose we will add to your reservation.

Joe Kearns

Thanks Joe,

Can you also send me the domain name for the windows login - I cannot

connect with either "localhost\admin" or admin user. Password Cisco.

..Derek

Derek,

Domain name for that lab is "abc.inc".

Joe

strange - still cannot rdp to the machines.

I tried the "mstsc.exe /v 10.10.20.30 /admin" and "mstsc.exe /v

10.10.20.30" within user abc\admin and abc.inc\admin Still no luck

Could this be the same issue as the CCM / Central LDAP issue?

..Derek

Derek,

Let me try from here and get back to you.

Joe

Hi,

So for 10.10.20.30 I used:

abc.inc\Administrator

and the password supplied in the portal. That worked fine.

Just be careful where the @ is on your keyboard. It can be mixed up with "

Joe

Really sorry but still no luck.

abc.inc\administrator \ ci....(password displayed within the Progger A

Resource Attributes window)

abc.inc\administrator \ Tbb... (VPN portal pass / Output information for

VPN)

Not sure what you meant by the @. I must be missing something?

..Derek

Derek,

Now I see the issue and I do apologise. Do not use the credentials in the attributes for each resource. I am not sure how they got populated in that way but I will correct.

Instead, click on the instructions button on the topology page. An instructions tab will open on the LHS. There is a Lab Details link there. Click on it and a short .pdf will open. The credentials for each server are there.

Let me know if that works for you.

Joe

Got it thought! I was missing something. Thanks.

I just need to figure out how to connect our application to the sandbox to

do testing next.

..Derek

That's good,

I will look at the CUCM tomorrow morning. I am in GMT.

Joe

I can try the reboot if you like. Or would you rather wait?

Looks like a recovery disk is required. I will take a look tomorrow morning.

Joe

Hi Derek,

Unified Communications manager is back online.

Joe

Hi Joseph

I'm trying to test our CTI application against the ProggerA (10.10.20.30)

and ProggerB(10.10.20.23).

Side A is responding but Side B is not.

I verified that the services are up and running on both servers.

Verified ports via Finesses admin interface

I then attempted a quick test using a simple telnet.

"telnet 10.10.20.30 42027" worked with blank black screen

"telnet 10.10.20.24 43027" no response failed to connect

Can you confirm that the Side B is running properly.

..Derek

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