Sanbox Communications Manager - Database error when trying to login

[Derek Cooke]

After I connect to the VPN sanbox.  I try to login to the Comunications Manager (CCM) but the login fails with  Database Communication error.

..Derek

[jokearns1]

Hi Derek,

We are looking at this and will get back to you shortly.

Any time you loose we will add to your reservation.

Joe Kearns

[Derek Cooke]

Thanks Joe,

Can you also send me the domain name for the windows login - I cannot

connect with either "localhost\admin" or admin user. Password Cisco.

..Derek

[jokearns1]

Derek,

Domain name for that lab is "abc.inc".

Joe

[Derek Cooke]

strange - still cannot rdp to the machines.

I tried the "mstsc.exe /v 10.10.20.30 /admin" and "mstsc.exe /v

10.10.20.30" within user abc\admin and abc.inc\admin Still no luck

Could this be the same issue as the CCM / Central LDAP issue?

..Derek

[jokearns1]

Derek,

Let me try from here and get back to you.

Joe

[jokearns1]

Hi,

So for 10.10.20.30 I used:

abc.inc\Administrator

and the password supplied in the portal. That worked fine.

Just be careful where the @ is on your keyboard. It can be mixed up with "

Joe

[Derek Cooke]

Really sorry but still no luck.

abc.inc\administrator \ ci....(password displayed within the Progger A

Resource Attributes window)

abc.inc\administrator \ Tbb... (VPN portal pass / Output information for

VPN)

Not sure what you meant by the @. I must be missing something?

..Derek

[jokearns1]

Derek,

Now I see the issue and I do apologise. Do not use the credentials in the attributes for each resource. I am not sure how they got populated in that way but I will correct.

Instead, click on the instructions button on the topology page. An instructions tab will open on the LHS. There is a Lab Details link there. Click on it and a short .pdf will open. The credentials for each server are there.

Let me know if that works for you.

Joe

[Derek Cooke]

Got it thought! I was missing something. Thanks.

I just need to figure out how to connect our application to the sandbox to

do testing next.

..Derek

[jokearns1]

That's good,

I will look at the CUCM tomorrow morning. I am in GMT.

Joe

[Derek Cooke]

I can try the reboot if you like. Or would you rather wait?

[jokearns1]

Looks like a recovery disk is required. I will take a look tomorrow morning.

Joe

[jokearns1]

Hi Derek,

Unified Communications manager is back online.

Joe

[Derek Cooke]

Hi Joseph

I'm trying to test our CTI application against the ProggerA (10.10.20.30)

and ProggerB(10.10.20.23).

Side A is responding but Side B is not.

I verified that the services are up and running on both servers.

Verified ports via Finesses admin interface

I then attempted a quick test using a simple telnet.

"telnet 10.10.20.30 42027" worked with blank black screen

"telnet 10.10.20.24 43027" no response failed to connect

Can you confirm that the Side B is running properly.

..Derek