The secure gateway has rejected the connection attempt : No assigned address

[kirk_phizzle]

The secure gateway has rejected the connection attempt.  A new connection attempt to the same or another secure gateway is needed, which requires re-authentication.

The following message was received from the secure gateway: No assigned address

[zowu]

Hi Kirk,

Could you please let us know your reservation id so we can take a look?

Thanks,

Bob

[shermdog_puppet]

I experience the same issue when disconnecting and trying to re-connect to a reservation.

Reservation: 7a219327-6b6e-4732-bda1-bbe9033b2de8

[zowu]

Hi Rick,

I noticed your last reservation was expired and you've just spun up a new one. I tried the new credential and it is working here.

Regards,

Bob

[shermdog_puppet]

Hi Bob zowu

I have another reservation that has had the same error occur today.  I have extended the reservation, but will need a new reservation tomorrow.

c1163054-8d74-4731-bfb9-e6feb06b222e

If you need further time to debug this particular reservation please create a second reservation of the same type for my use.

Thanks,

-Rick

[zowu]

Hi Rick,

I've checked your reservation# c1163054-8d74-4731-bfb9-e6feb06b222e and my vpn connection is fine.

As you know, our VPN headend currently only supports 1 connection per user. Have you tried 2 connections using same cred?

Regards,

Bob

[kirk_phizzle]

Yeah, I just spin up a new reservation to fix the issue. quickest solution better than waiting over a day for a response.