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Trying to test a call for Cisco Finesse with default Jabber setup

bandman0226
Level 1
Level 1

I apologize but I am new to the sandbox environment. I can't seem to make any calls at all in Jabber. I have used RDP to log into the server to use Jabber for Agent001. When I go to the settings => Accounts screen then I get an error stating that it "cannot currently connect to servers. contact your system administrator". I am trying to test logging in as an agent and making a call from another phone.

2021-10-06_11-05-48.png2021-10-06_11-06-47.png

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