Hi all, please help me with this and kindly don't ignore my request,
Our agents that use Cisco finesse for handling the calls are also able to login to MediaSense and CUIC reporting systems, which they are not allowed to and they shouldn't have access to these two systems.
• for media sense , I checked from MediaSense Administration's side and they were sat as they were configured from the beginning , I mean only media sense users are assigned to the selected box and are able to log in to Media Sense and the agents are in the available box as they should be but they can still log in to Media Sense.
• for Cuic reporting, I went after permission option as an Administrator and gladly I've changed something and they are able to view the reports "historical reports ,, ect" but they can still log in to CUIC.
So how can I prevent Agent users from logging in to Media Sense and CUIC system?
please help!
