Access Points Ubiquiti no se energizan en switch CISCO 9300x 48hx

[Sergio Martinez Ortiz]

Saludos Comunidad

Tengo problemas con equipo 9300X 48 HX al conectarle access points ubiquiti modelos UAP AC LR, UAP AC PRO, aparentemente el único puerto donde parecen funcionar (energizarse y ser visibles en red) es en el 2, mismo que si consulto show power inline se muestra como interface 1/0/1 en vez de 1/0/2. Los APs son compatibles con 802.3 af.

El resto de puertos al conectar el AP marca errores como los siguientes:

%ILPOWER-5-PD_ENTRY_REMOVAL: Interface TenGigabitEthernet1/0/11: power device entry removed, admin_state=AUTO oper_state=ON

%ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Te1/0/11: Power given, but Power Controller does not report Power Good

Ya intente varias configuraciones con comando : power inline max y obtengo los mismos resultados o este mensaje adicional

%ILPOWER-5-ILPOWER_POWER_DENY: Interface Te1/0/11: inline power denied. Reason: insufficient power

Agradezco sus comentarios, sugerencias para resolver el caso

[Flavio Miranda]

Hi

Which Power source do you have on the switch? As per the datasheet you should be 1100W

C9300X-48HX

48 port Cisco UPOE+, 48x 10G Multigigabit (10G/5G/2.5G/1G/100M) with 90W UPOE+

Modular Uplinks

1100W AC

[Sergio Martinez Ortiz]

Hello Flavio

Thanks for answer, and sorry to answer back late, I did not received notification about it.

Yes, that's exactly the Power Source I have on the switch

[Julio E. Moisa]

Hi

Check the image version, it could be a bug, try upgrading the OS version on the swith, I had a similar problem but with SPF's.

The power inline should be with default settings.

Regards

[Sergio Martinez Ortiz]

Hello Julio

Thanks for your answer, when I unboxed the switches I updated the firmware to version 17.6.5 Bengaluru, recommended one from CISCO, what version do you have?

[Sergio Martinez Ortiz]

I have found a document where case is shown, but I don't see a solution for it, am I loosing something?

1.4 Other uncommon Controller Port Error logs

1. Power given, but Power Controller does not report Power Good

%ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi1/0/20: Power given, but Power Controller does not report Power Good
%ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/20: PD removed
%ILPOWER-5-DETECT: Interface Gi1/0/20: Power Device detected: IEEE PD
%ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/20: PD removed
%ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Gi1/0/20: Power given, but Power Controller does not report Power Good
%ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/20: PD removed

As part of PoE detection and classification, there is a negotiation between the PSE and PD which helps the PSE determine what class the PD is. Once PoE detection and classification completes, PoE is allocated. Under ideal scenarios, after PoE allocation, the PD reports "power good" back to the PSE and then the interface is brought up (layer 1 occurs after PoE).

If the PD fails to send the "power good" message or does not send the "power good" message in a timely manner, this error message is printed which results in a full restart of PoE negotiation. This can cause symptoms such as the device never fully links up or is constantly power cycling. 

To further isolate the issue, PoE debugs and traces are required from the problematic state.

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9200-series-switches/215636-troubleshooting-power-over-ethernet-poe.html#toc-hId--30775623

[Sergio Martinez Ortiz · Accepted solution]

Hello all

Solution here, issue was kept several versions of firmware, finally they decided to solve with version 17.9.3