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Elad Goldenberg
Beginner

False Positive Submission in Cisco Iron

Hi,

I would like to submit a request to remove a website that flagged by Cisco as malicious but it's a false positive. can you please guide me how to do that.

Thank you

2 REPLIES 2
Libin Varghese
Cisco Employee

Elad,

 

It is recommended you open a TAC case with the URL which needs to be reviewed and they would be able to get it analysed for you.

 

 

You could open a support case directly with Talos support, however it would be suggested you go through TAC if you have a active support contract with Cisco.

 

https://www.talosintelligence.com/reputation_center/support

 

Regards,

Libin Varghese

Mathew Huynh
Cisco Employee

Hello Elad,

 

Alternatively, if you do have a valid contract and CCOID, you can open a request directly via the security hub.

 

Requirements:
  • Log in via Cisco account. (CCOID)  with an active support contract.
  • URL in question and the associated WBRS score which is blocking it from access, or allowing it through depending on FN or FP behaviour
 
URL to access: https://securityhub.cisco.com/web/submited_urls for recategorization

 
You will be able to monitor the status of the requested reports and will be contacted directly – allowing you to reach out to our WBRS team directly rather than opening a TAC case to reach out to the WBRS team on your behalf.
 
Regards,
Matthew