upgrade

[Kuat Bakenov]

System Upgrade

—

 Processing...

Overall Progress:

0%

Error during upgrade

The following errors occurred during upgrade:

Download error: http://updates.ironport.com/asyncos/phoebe-8-5-6-106/hints/default/1

Upgrade exited without success.

Please attempt the upgrade again a

fter clearing the error.

Upgrade System

Click Upgrade Options to view and select the applicable options available for your appliance.  

Current AsyncOS Version:	8.5.6-092
Current Upgrade Settings:	Server: https://update-manifests.ironport.com (Cisco IronPort Upgrade Server)

[Robert Sherwin]

Can you provide a little further information on this?  Is this a hardware or virtual appliance?  Are you going through a proxy?  Able to telnet over from the appliance to update-manifests.ironport.com on port 443?

[Kuat Bakenov]

HI!

virtual appliance.

no use proxy. direct connect internet.

^Cesa.XXXXX.kz> telnet

Please select which interface you want to telnet from.
1. Auto
2. dataesa (XXX.XXX.XXX.XXX/24: esa.XXXXXX.kz)
3. mgmtesa (XXX.XXX.XXX.XXX/24: mgmtesa.XXXXX.kz)
[1]>

Enter the remote hostname or IP address.
[]> update-manifests.ironport.com

Enter the remote port.
[25]> 443

Trying 208.90.58.5...
Connected to update-manifests.ironport.com.
Escape character is '^]'.
^C^C^X^ZConnection closed by foreign host.
esa.XXXXX.kz>

[Kuat Bakenov]

HI!

i need next update...gui not work....

from console....

commit

upgrade

repengupdate force

DOWNLOAD

Failure downloading upgrade list: Connection failed: <aplib.dns.SSLConnectError host="update-manifests.sco.cisco.com" port="443" errors=[ECONNREFUSED(61, 'Connection refused')]

telnet

Trying 208.90.58.5...
telnet: connect to address 208.90.58.5: Connection refused
telnet: Unable to connect to remote host

in browser:

https://208.90.58.5/

sertificat not trust

?

[Robert Sherwin]

Hello Kuat -

Looks like your appliance is not able to communicate out.

You should be getting clean communication to update-manifests.sco.cisco.com over 443:

> telnet update-manifests.sco.cisco.com 443

Trying 208.90.58.6...
Connected to update-manifests.sco.cisco.com.
Escape character is '^]'.

Please also find the following to assist:

vESA Is Not Able to Download and Apply Updates for Antispam or Antivirus

Do you want to open a support case and work directly with an engineer to help with your upgrade issues?  Or feel free to reach out to me directly, since we appear to have this thread awhile now --- happy to help and get you addressed and upgraded.

-Robert

[Nasir Abbas]

Hello Kuat,

From the appliance's CLI, please configure the dynamic update host to the new update server.

Testing.com> updateconfig

Choose the operation you want to perform:

- SETUP - Edit update configuration.

[]> dynamichost

Enter new manifest hostname:port

[update-manifests.ironport.com:443]> update-manifests.sco.cisco.com:443

Choose the operation you want to perform:

- SETUP - Edit update configuration.

[]> <Enter>

Testing.com> commit

Please enter some comments describing your changes:

[]> <Enter, or comment>

Thanks,

Nasir

[Kuat Bakenov]

hi!

i use dynamichost, and change "update-manifests.sco.cisco.com:443" then "commit"

save config, device reboot. problem not solved:

The following errors occurred during upgrade:

Download error: http://updates.ironport.com/asyncos/phoebe-8-5-6-106/hints/default/1

Upgrade exited without success.

Please attempt the upgrade again after clearing the error.

_____________________________________________

Current AsyncOS Version:	8.5.6-092
Current Upgrade Settings:	Server: https://update-manifests.sco.cisco.com (Cisco IronPort Upgrade Server) Interface: Auto Select HTTP Proxy Server: None HTTPS Proxy Server: None

[Nasir Abbas]

Hello Kuat,

Please enter following link in your browser and check whether you can download the file.

http://updates.ironport.com/asyncos/phoebe-8-5-6-106/hints/default/1

In some case we have found firewall was blocking the file as there is no extension. Can you please verify the firewall side for that connection?

Can you also provide any upgrade logs?

Thanks

Nasir Abbas

[Kuat Bakenov]

Hi!

download this file avialable(http://updates.ironport.com/asyncos/phoebe-8-5-6-106/hints/default/1#sthash.d1XqDaLU.dpuf).

firewall cisco asa. (internet NAT).

in CMD:

esa.XXXX.kz> upgrade

Choose the operation you want to perform:
- DOWNLOADINSTALL - Downloads and installs the upgrade image (needs reboot).
- DOWNLOAD - Downloads the upgrade image.
[]> DOWNLOADINSTALL

Upgrades available.
1. AsyncOS 8.5.6 build 106 upgrade For Email, 2015-2-25, is a release available for General Deployment
2. AsyncOS 9.1.0 build 032 upgrade For Email, 2015-03-17 this release is for General Deployment
[2]> 1

Would you like to save the current configuration to the configuration directory before upgrading? [Y]> y

Would you like to email the current configuration before upgrading? [N]>

Do you want to include passwords? Please be aware that a configuration without passwords will fail when reloaded with loadconfig. [Y]>

Performing an upgrade may require a reboot of the system after the upgrade is applied. You may log in again after this is done. Do you wish
to proceed with the upgrade? [Y]> y

Download error: http://updates.ironport.com/asyncos/phoebe-8-5-6-106/hints/default/1

Choose the operation you want to perform:
- DOWNLOADINSTALL - Downloads and installs the upgrade image (needs reboot).
- DOWNLOAD - Downloads the upgrade image.
[]>

[Robert Sherwin]

Kuat -

Can you retry the upgrade?  We found and resolved and issue yesterday that was preventing upgrades from being seen and completing.  If you are still having issues, we'll need to get a support case opened, and support tunnel, to better suit and find out what is occurring.

-Robert

[Kuat Bakenov]

hi Robert!

i retry upgrade. hm...not work.....

i can future modernize sheme....

change ip address in interface. and - direct connect to internet with other static ip address...